8. 1 - In accordance with articles L 121-20 and following of the code of consumption, the customer has 7 days from receipt of delivery to return or exchange any item ordered without having to give any reason or to pay penalties except for shipping expenses. You must return the item(s) in their original condition and packaging (including all attached garment tags/designer tags) unused and unwashed to: KIWI Service client e-boutique Parc d'activitŽs - 12 rue Francois Arago 83310 - Cogolin FRANCE Damaged, dirty, or incomplete articles will not be reimbursed. Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Refunds are only made on the products. No refunds on the shipping costs.
8.2 - Shipping and handling charges are refundable if a mistake is determined to have been made by Kiwi. Once the returned items have been received, in acceptable condition by Kiwi, a replacement or a credit will be issued.
8.3 - Exchange or reimbursement cannot be done at Kiwi Store.